Legal questions from our players
When you close your account, we anonymise your personal identifiers (name, email, phone) but keep transaction records for seven years where local law permits. You retain the right to request deletion of non-essential data. Contact our support team with your request and account ID.
Yes. Deposits via DANA, OVO, GoPay and QRIS are processed through verified payment gateways with encryption. Withdrawals are only sent to accounts matching your verified identity. Funds in your lobby wallet are held in segregated accounts separate from operational funds.
Contact our support team within 30 days of the transaction with your account ID, withdrawal reference, and the issue. We review the payment gateway logs and your account history. If verified, we escalate to the payment partner or offer a refund where local law permits.
You may close your account anytime via Settings → Account → Close Account. Any funds remaining in your wallet are returned to your verified payment method within 3–5 business days. Closed accounts cannot be reopened; you must create a new account if you wish to play again.
We work with payment partners like DANA, OVO, GoPay and QRIS that hold Indonesia Bank (Bank Indonesia) approvals. We maintain audit trails for all transactions, verify player identity before first withdrawal, and report suspicious activity as required by local law.
Yes. Log into your account and go to Settings → Legal & Privacy to view and download the current terms and privacy policy. You can also email our support team to request a specific version or historical terms that applied when you signed up.
After you request a withdrawal, we verify the amount against your account balance within 30 minutes. The payment then goes to your bank or e-wallet partner. DANA, OVO, GoPay and QRIS typically deliver funds within 1–5 minutes; bank transfers may take 1–3 business days.
